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AI: Navigating the Digital Frontier for MYA’s Strategic Innovation

“AI isn’t a choice – it’s the future taking shape. By thoughtfully integrating this technology, we transform analysis, creativity, and potential, turning innovation from possibility to reality.” Carla McKenzie CEO

At MYA, we’re determined to be at the forefront of AI integration in our sector. Our commitment goes beyond mere technological adoption. We are pioneering a comprehensive approach to artificial intelligence that will transform how we deliver services, support creativity, and provide value to our clients.

Our investigation into AI technologies is driven by a clear strategic vision: to enhance our service delivery, reduce research costs, and unlock new levels of creative potential. We’re not just adopting AI; we’re building integrated consulting solutions where artificial intelligence becomes a powerful tool in our professional armoury.

Navigating the AI landscape requires a fresh mindset. Enterprise-grade AI solutions present significant challenges – prohibitive costs, technical complexity, and the need for specialized knowledge. Yet, we view these challenges as opportunities for strategic differentiation.

The most critical skill in this technological landscape is “prompt engineering” – the nuanced art of communicating effectively with artificial intelligence. Our rigorous training program is designed to equip our team with the expertise to craft precise, well-structured instructions that extract meaningful, actionable insights from AI tools.

Complex operations like data analysis demand meticulously defined parameters. We’ve instituted a culture of critical evaluation where every AI-generated response undergoes comprehensive scrutiny. Our approach addresses what we call the “incompetence loop” – ensuring that domain-specific knowledge always remains at the heart of our AI interactions.

Our AI integration strategy focuses on:

  • Targeting specific, manageable business challenges
  • Prioritizing user-friendly and affordable tools
  • Investing in continuous staff training
  • Maintaining a balanced perspective between technological potential and practical application
  • Recognizing AI as an augmentation of human capabilities

For MYA, the AI journey is about careful, strategic steps. We’re leveraging artificial intelligence as a sophisticated tool that serves our core business goals, not as a magical solution to every challenge.

Our AI integration translates to more sophisticated and refined solutions for our clients. By combining technological intelligence with human expertise, we deliver enhanced creative insights, improved project quality, and more strategic approaches that unlock greater value, optimising commercial returns for our clients’ businesses.

As we continue to explore this digital frontier, our primary focus remains clear: How can we harness AI’s potential while maintaining the irreplaceable value of human creativity, critical thinking, and subject area expertise.

Our commitment is unwavering. We’re not just adapting to the AI revolution – we’re trying to actively shape it, ensuring that MYA remains at the cutting edge of technological innovation in our sector.

 

 

  • The team, led by Carla McKenzie, were meticulous in every detail. They modelled the cleaning requirements to deliver the optimum solution for the facilities across EMEA, and really took time to understand the culture of our business. I have no hesitation in recommending MYA and its team – they are dedicated and innovative, and always go the extra mile.

    Natalia Ros Vargas, Office Team Leader, Booking.com
  • Carla and her team have broad experience in the industry. Apart from being very supportive in inventing (new) concepts, they also make use of their many years of experience when implementing these concepts. Their ultimate goal is to let people enjoy honest and good food.

    Marcel Bisselink, Owner, Daily Fresh Food, Galeen, Netherlands
  • Carla and her team worked tirelessly with us to ensure our very international and cross-cultural needs were met with great creativity and skill. They listened to us, responded to our needs and delivered above expectations.

    Angela Hencher, Director of Business Administration, Dulwich College, Shanghai Pudong
  • They are brave enough to challenge others in pursuit of the ultimate solution, whether it be behind the scenes with kitchen flow and catering management, or front-of-house service and design.

    Richard Russell, Catering Equipment Distributor Director, Western Blueprint
  • If all companies who serve the independent school sector had your breadth of vision and openness of mind, I have little doubt that the sector would be a richer and more exciting place to be.

    Phillip Godfrey, Bursar, Halliford School
  • During the negotiation process, Carla’s knowledge and expertise enabled our company to achieve a very strong commercial outcome, and some significant savings were yielded from the exercise.

    Penny Arnold, Commercial & Operations Director, Fusion Lifestyle