Julia Wall

Director of Business Effectiveness

Surrey University, BA (Hons) Hotel & Catering Administration


Julia Wall was among the first students in the UK to study Hotel and Catering Administration to degree level. A lively career in the industry followed, leading to several Interim MD rôles, and a reputation for profit delivery, contract retention, and management of change.

She then stepped up to a further career as a Change Management consultant. Using her skills in communication and leadership, for almost 20 years she’s been helping organisations in the public and private sectors to focus on Benefit Realisation. The result is an exceptional capacity to provide cross-functional insight, alongside the tangible delivery of targets.

Key Skills

  • Portfolio, Programme (MSP) & Project Management
  • Benefit Realisation Management:
  • Strategic benefits mapping
  • Business Case and supporting documentation
  • Board & Programme level presentations
  • Maturity assessment, risk analysis, pre and post measurement
  • Skills Transfer, including embedding, recruitment, training and staff workshops
  • Stakeholder communication planning & delivery.

Julia divides her time between her UK base in Gosport, her barn conversion in Normandy, and criss-crossing Europe on epic motorcycle tours. When not at the Barn or on the road, she loves theatre, modern art and live music – preferably in small quirky venues.

  • The team, led by Carla McKenzie, were meticulous in every detail. They modelled the cleaning requirements to deliver the optimum solution for the facilities across EMEA, and really took time to understand the culture of our business. I have no hesitation in recommending MYA and its team – they are dedicated and innovative, and always go the extra mile.

    Natalia Ros Vargas, Office Team Leader, Booking.com
  • Carla and her team have broad experience in the industry. Apart from being very supportive in inventing (new) concepts, they also make use of their many years of experience when implementing these concepts. Their ultimate goal is to let people enjoy honest and good food.

    Marcel Bisselink, Owner, Daily Fresh Food, Galeen, Netherlands
  • Carla and her team worked tirelessly with us to ensure our very international and cross-cultural needs were met with great creativity and skill. They listened to us, responded to our needs and delivered above expectations.

    Angela Hencher, Director of Business Administration, Dulwich College, Shanghai Pudong
  • They are brave enough to challenge others in pursuit of the ultimate solution, whether it be behind the scenes with kitchen flow and catering management, or front-of-house service and design.

    Richard Russell, Catering Equipment Distributor Director, Western Blueprint
  • If all companies who serve the independent school sector had your breadth of vision and openness of mind, I have little doubt that the sector would be a richer and more exciting place to be.

    Phillip Godfrey, Bursar, Halliford School
  • During the negotiation process, Carla’s knowledge and expertise enabled our company to achieve a very strong commercial outcome, and some significant savings were yielded from the exercise.

    Penny Arnold, Commercial & Operations Director, Fusion Lifestyle